Clicky

Shipping Information

Holiday Production Schedule

We will keep producing and shipping orders right up to Tuesday 23rd December 2025. Delivery before Christmas is not guaranteed, we cannot provide refunds for late deliveries. Our promise is to produce and ship your order before Christmas, we will also try and choose the fastest couriers available to us when booking.

Our factory will take a break and close Wednesday 24th December 2025 and return Monday 5th January 2026. Orders/queries placed during that time will queue and start moving again as soon as we return.

Production + Shipping Times

Location Area Standard Express Christmas Cut-off
NSW / VIC / QLD / ACT / SA Metro Within 2 weeks Within 1 week 16th December
Regional 2 – 3 weeks 1 – 2 weeks 8th December
WA / NT / TAS All areas 3 – 4 weeks 2 – 3 weeks 30th November
Pick-up (Roselands NSW 2196) Standard / Rush 1 week 1 – 3 working days 19th December

Last updated: 8th December 2025

Before You Order

  • Times above are estimates; public holidays and shutdowns sit outside these windows.
  • Every product is custom built, so some materials may add a little extra time.
  • If you have a hard deadline, reach out before ordering so we can confirm what is possible.
  • You will receive tracking details the moment your order leaves our factory.
  • Couriers usually deliver Monday to Friday, 9 am–5 pm. Contact us for special arrangements.
  • Shipping costs appear in your cart before you check out.

Delivery & Safe Drop

  • Orders default to Authority to Leave. Add "Signature Required" in the comments if you prefer to sign.
  • Transit damage is covered by our warranty. Theft or missing deliveries are only covered when a signature is required.