Returns & Refunds

Returns & Refunds

If you are not completely satisfied with the quality of the product you purchase from Frameshop you may return it within 7 days of the receiving date, for a full refund for the price of the product.

All expenses associated with returns are the responsibility of the customer.

If you have made the wrong choice, please contact us to negotiate.


Damaged Goods

You can choose between a refund, exchange or credit where goods are received damaged.

Please retain all packing materials and product.

Send us an email in advance before returning suspected damaged items, as we may rectify the problem.

Glass can not be replaced as it won't make it on its own. Instead we can offer refund of glass price charged and customer will obtain one locally or send piece of clear acrylic (Perspex).

The clear acrylic is durable and travels to any destination without the risk of breakage.

Once it is in the frame there is no visible difference between the acrylic and clear glass. Our acrylic is high quality and will not distort or become cloudy.

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